Next Day Posting Promise: Order before 6pm, pos on first next working day. Order after 6pm, pos on 2nd next working day. *** No posting during weekend & public holiday *** *** Working Day ( Penang State ) are Monday to Friday ***
Expected Parcel Arrival: Usually arrive within 3 working days after posted at counter, but service may impact due to local courier service capability, and unexpected incident such as Flood, and COVID lockdown.
Items Damage: Take photo and video immediate and contact us for arrange either refund, return, or replacement.
Parcel Damage: Do not sign the broken parcel, take photo and video and report to courier staff on side.
Parcel Not Arrive: Check the tracking number for status, or contact courier service for investigate, or contact us for assistance.
What you should expected after we posted parcel to courier counter ? 1st. You may tracking the parcel on respective courier service, contact us if you not sure the tracking number. 2nd. Take the parcel on time, and checking immediately if having damage, contact us if necessary. 3rd. Do not sign the parcel if it is obviously broken, or weight below expectation. In case signed broken parcel, please request the courier staff stay with you and take photo as evident of missing, or damage.
